At Fine Store UK, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Payment information (processed securely by payment providers)
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
Order Information
- Products purchased
- Order history
- Delivery details
- Payment status
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Provide customer support.
- Communicate about your orders.
- Improve our website and services.
- Prevent fraud and enhance website security.
- Comply with legal and regulatory obligations.
- Send marketing communications where you have provided consent.
3. Payment Information
We do not store your full payment card details.
Payments are processed securely through trusted third-party payment providers using encrypted technology.
4. Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences.
- Keep your shopping basket active.
- Analyse website traffic.
- Improve website performance.
You can disable cookies through your browser settings, although some features of the website may not function correctly.
5. Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted third parties where necessary, including:
- Delivery and courier services.
- Payment service providers.
- Website hosting providers.
- IT support providers.
- Legal or regulatory authorities where required by law.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
Although we take reasonable security precautions, no method of internet transmission is completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders.
- Meet legal and accounting requirements.
- Resolve disputes.
- Enforce our agreements.
When your information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Subject to applicable UK data protection laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal data.
- Restrict or object to certain processing activities.
- Withdraw consent for marketing communications.
- Request a copy of your personal data.
To exercise any of these rights, please contact us using the details available on our website.
9. Marketing Communications
If you subscribe to our newsletter or promotional emails, we may send you updates about:
- New products
- Special offers
- Promotions
- Company news
You may unsubscribe at any time by clicking the unsubscribe link included in our emails.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
