At Fine Store UK, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Returns Policy explains how you can return eligible items and request a refund or replacement.
1. Return Eligibility
You may return most items if they meet the following conditions:
- The item is returned within the applicable return period.
- The product is unused and in its original condition.
- All original packaging, accessories, manuals and labels are included.
- Proof of purchase is provided.
We reserve the right to refuse returns that do not meet these requirements.
2. Return Period
You may request a return within 30 days of receiving your order.
Returns requested after this period may not be accepted unless required by applicable consumer law.
3. Non-Returnable Items
The following items cannot usually be returned unless they are faulty or damaged:
- Personalised or custom-made products.
- Hygiene or personal care items that have been opened or used.
- Products damaged due to misuse or improper handling.
- Items returned without their original packaging where packaging is essential.
4. Faulty or Damaged Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging where possible.
After reviewing your request, we may offer:
- A replacement.
- A full refund.
- A partial refund where appropriate.
5. How to Return an Item
To request a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Follow the return instructions provided.
- Securely package the item to avoid damage during transit.
Items returned without prior authorisation may experience processing delays.
6. Return Shipping
If the return is due to:
- A faulty, damaged or incorrect item, we may cover the return shipping costs.
- A change of mind or ordering the wrong item, the customer may be responsible for return shipping costs unless otherwise stated.
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
7. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method.
Please allow several business days for your payment provider or bank to process the refund.
8. Exchanges
We may offer exchanges for eligible products, subject to stock availability.
If the requested replacement is unavailable, we may provide a refund instead.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered due to incorrect address details, additional shipping charges may apply for redelivery.
10. Cancellations
Orders may be cancelled before they have been dispatched.
Once an order has been shipped, it must be returned in accordance with this Returns Policy.
11. Consumer Rights
Nothing in this Returns Policy affects your statutory rights under applicable UK consumer protection laws.
12. Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact our customer support team using the contact details available on our website.
